Terms of Sales
Dear client, with this page we want to give you further informations regarding the order you have made:
- Packaging and shipping costs: packaging costs are applied within the shipping costs.
- Delivery times: most of the items and of the teams are assembled manually, but it is our daily commitment to respect average shipping times (ranging from 2 to 3 working days, from receipt of payment), if the ordered items are all in stock (items with manufacturing times that could delay the order are listed here under).
Shipping times are also determined by the number of pending orders. The case of extraordinary number of orders could cause a few days of delay of the times indicated above. Shipments follow the chronological order of payments made.
- Tracking numbers will be available approximately 12 hours after shipping confirmation. FEDEX or our shipping Agent will send you an email containing the number that will permit you to follow the shipment.
- Custom made items: particular custom-made items ( teams not ready to go – painted on demand in according to the popup that opens in the Home Page – professional bases, basic and complete decals teams, discs with decals, BASIC teams, STATUETTES, etc.) require manufacturing times as indicated below:
- Adhesive replica boxes: 5 to 6 working days
- Bibases and Tribases are available in a limited stock and are ready to go: ask for the list of the combinations at email@example.com
- Teams with basic and complete decals: about 2/3 weeks
- Basic teams, Out of catalog teams, Pioneers and HW replica teams are not ready to go: contact Astrobase to receive exact delivery date (firstname.lastname@example.org)
- Team photos: the bases / discs color combination may vary from what shown in the photos.
- Items temporarily unavailable: it may happen that some items, especially teams, run out of stock (even though our organization ensures that they become available as soon as possible), but if it happens, an email will be sent to you to replace the missing teams / items with others of equal value at your choice.
- Returns: any product returns will be managed in compliance with current regulations.
Astrobase will reimburse the return shipping costs, in the event of a non-compliant product. The product will be replaced free of charge. The shipping costs of the new product will be paid by Astrobase. It is not necessary to pay the order with PayPal, by paying an unreal commission, to be protected in the event of a defective product. ASTROBASE always COMPLETELY protects its customers and their purchases, always provides for replacement or reimbursement in the event of a need or request.
In the event of a return due to incorrect purchase, the return costs for the shipping of the new product will be paid by the customer.
The shipping costs of the correct item will be paid by the customer.
The correct item will be shipped by Astrobase at the receiving of the wrong purchased item, and after having checked its total integrity.
Astrobase will not accept in return, items that have been used, modified or tampered.
- Complaints: written complaints about purchased goods are accepted at email@example.com, within 7 days from delivery.