Shipping costs depend on volume and weight of the pack.
For this reason they are not authomatically calculated at the end of the order, but will be worked and communicated by our office per email.
DON’T PAY YOUR ORDER UNTIL YOU RECEIVE THE EMAIL that includes shipping costs and the link for the payment.
The product (s) will be delivered to the address indicated by the customer during the order. At the time of delivery, the signature of the Customer (or his delegate) is required. No deliveries are made to post office boxes.
In case of payment by bank transfer, shipments will be made after receipt of the bank transfer credit.
The purchased product (s) will be delivered by courier selected by ASTROBASE on working days (with the exclusion, therefore, of Saturdays, Sundays and local and / or national holidays).
The order is usually given to the courier within 48-72 working hours. To check the status of an order, simply enter the personal panel, in the “Orders” section and view the status and history of one or more orders.
Customer Service is available to the Customer to provide assistance on the status of the order and for any problems relating to delivery (except during holidays).
ASTROBASE does not observe closures for holidays at any time of the year.
The Customer (or his / her delegate) in order to ascertain compliance with the order, is required to check, upon delivery of the products by the courier, that the packaging and relative seals are intact, not damaged, not wet or altered in any way, ESPECIALLY AS REGARDS THE DELIVERY OF GAME TABLES.
Any anomalies and / or damage to the packaging, ESPECIALLY OF THE GAME TABLES, must be immediately contested and specifically described in writing on the courier’s delivery document with the words SIGNATURE WITH RESERVE and the signature of the Customer and the Courier driver. Once the courier’s document has been signed without the Customer having raised any objections, the Customer will not be able to make any objection about the external characteristics of the package or of the products delivered. *