Customer Care

Shipping and Delivery
Shipping costs depend on volume and weight of the packet. Just select your payment method, forward the order to us but and DON’T PAY until you receive our email that includes shipping costs and the link for your payment.

Shipping times
Shipping times depend on the ordered products.
If you ordered products (usually teams painted on demand, decals products, complete game tables) that have manufacturing time, order shipment will be delayed. Contact us to be informed about the waiting time.
The order is usually given to the courier within 48-72 working hours from your payment. To check the status of an order, simply enter the personal panel, in the “Orders” section and view the status and history of one or more orders.
Once an order has been placed, it is still possible to change the shipping address:
write to us before order is shipped at and we will do our best to process your request.

Privacy and Security
All informations relating to the payment of an order are encrypted, with SSL (Secure Socket Layer) protocol, to ensure the highest degree of security. Furthermore, your personal data on are protected to avoid any kind of abuse; visit the Privacy Policy page for more information.

Payment and Prices
On ASTROBASE you can pay by credit card, including Paypal and Visa, Visa Electron, Mastercard, You can also pay by bank transfer. All prices indicated on the website are already VAT excluded.

You can contact us by email at or through the Contact page. Always enter the order number in your request so you will surely get a faster response. Do not hesitate to write to us if you have any problems or doubts.