Art. 1 – DEFINITIONS
1.1. “Site” is the website …… .., dedicated to the sale of …….
1.2. “Customer” is the subject (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.
1.3. “Consumer” is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
1.4. “Order” is the request form for goods for sale, filled in by the Customer through the Site.
1.5. “Products” are the goods offered for sale on the Site, based on the general conditions of sale.
1.6. “Price” is the consideration for the sale of the goods only.
1.7. “Contract” is the distance contract that has as its object the sale of products, based on the general conditions of sale.
1.8. “Parties” are ASTROBASE (based in .GENOVA – Via SAMPIERDARENA, 17 – tel. +39 347 7391455 e-mail info@astrobase.it) and the Customer.
Art. 2 – SALE OF PRODUCTS
2.1. The products are offered for sale on the basis of the terms and conditions set out in the contract and published on the site at the time of the order.
2.2. The contract is concluded and binding for the parties when ASTROBASE transmits the order confirmation to the customer’s e-mail address, indicated by the same (when registering on the site).
2.3. Prices and products are subject to change, without the need for notice. Any changes will still be posted on the site.
Art. 3 – DELIVERY TIMES AND METHODS
3.1. The delivery of the products to the shipping address indicated by the customer in the order is made by express courier.
3.2. Oredr shipping times: normally 72-96 hours for Europe, 3 or more working days for non-European countries.
Times are indicative and not strictly binding for ASTROBASE.
3.3. At the time of delivery, the ownership and the risk relating to the transport of the products are transferred to the customer.
Art. 4 – OBLIGATIONS OF THE CUSTOMER
4.1. The customer undertakes to communicate correct, truthful and complete data regarding: personal and tax information (tax code and / or VAT number), personal contact details, other information useful for order fulfillment.
4.2. The customer will pay the price of the products purchased and will keep a copy of the purchase confirmation sent by ASTROBASE to the e-mail address indicated by the customer when registering on the site.
Art. 5 – PRICE, PAYMENT AND INVOICE
5.1. The prices are expressed in Euros (€), and exclude the Value Added Tax (VAT)
5.2. The resulting total price at the end of the order includes shipping costs, but not any customs duties and / or additional taxes on the sale, necessary for importing the goods into foreign territory. Any additional charges for customs clearance will be borne exclusively by the recipient of the shipment.
5.3. The payment of the price must be paid:
– at the time of placing the order, for advance payment by credit card or PayPal;
5.4. The billing request must be made at the same time as the order.
The customer, upon receipt of the order confirmation, must send an e-mail to ASTROBASE (info@astrobase.it) indicating:
– Order number;
– Business name;
– Billing address;
In the case of telephone orders, the customer must communicate the invoice request and related data directly to the operator during the purchase.
The document will then be sent to the applicant in digital format by e-mail.
Billing requests made in the days following the date of acceptance of the order will not be accepted.
Art. 6 – FORCE MAJEURE
6.1. ASTROBASE will not be responsible for the delay in the delivery of the goods, if the delay depended on circumstances beyond its reasonable control.
Art. 7 – RIGHT OF WITHDRAWAL
7.1. In accordance with the provisions of Legislative Decree no. 70/2003, by Legislative Decree 206/2005 and by Directive 2011/83 / EU, the Consumer (see Article 1.3 of the Definitions) has the right to withdraw from the contract within 14 days from when the goods are physically delivered to the address indicated in the purchase order.
7.2. To exercise the right of withdrawal, the Consumer must send a written communication to ASTROBASE within the aforementioned period of 14 days, or use the form that can be downloaded here (form), indicating the order number, the surname and name of the holder, the goods you want to make. The goods must then be returned within 14 days from the notification of the withdrawal. The costs of returning the goods are charged to the customer.
7.3. WE DO NOT ACCEPT RETURNS / REPLACEMENTS of products even if only partially deteriorated or not in their original condition,
7.5. The customer can:
– request the replacement of the product;
– request a refund of the product price;
– request a voucher of value corresponding to the amount paid, to be used later.
The refund of the purchase price or any replacement of the products will take place within 14 days of receipt of the returned goods.
Art. 8 – WARRANTY
8.1. On the basis of the legal guarantee of conformity, […] undertakes to deliver goods in conformity with the sales contract concluded and to answer for any lack of conformity found at the time of delivery.
8.2 To comply with the contract, the goods must:
- a) match the description on the Site at the time the order is placed;
- b) be suitable for the use for which products of the same type are usually used and for that desired by the consumer and communicated to the seller at the time of conclusion of the contract;
- c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the product and the characteristics described on the Site.
Art. 9 – PRIVACY
9.1. The data communicated by the customer necessary for the execution of the contract are processed in accordance with the provisions of Legislative Decree 2003 n. 196 regarding “Protection of personal data”.
For more information, see the “Privacy” section.
Art. 10 – COMMUNICATIONS
10.1. All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party’s e-mail address, indicated on the site and in the order, also by certified e-mail, are also intended to be sent in writing.
Art. 11 – LANGUAGE
11.1. The sales contract is drawn up in two versions: in Italian and in English. In case of discrepancies in the translation, the Italian version will prevail.
Art. 12 – APPLICABLE LAW AND JURISDICTION
12.1. The contract will be governed and interpreted in accordance with Italian law.
12.2. For any dispute deriving from the contract or relating to it, the Court of Genoa will have exclusive jurisdiction.
